Shipping & Returns
AUSTRALIAN SHIPPING INFORMATION
Naxos offers free shipping for all Australian orders over $100 with eParcel shipping serviceOrders under $100:
- $6.90 shipping for regular mail
- $9.50 shipping fee for express mail
WE SHIP WORLDWIDE!
Naxos offers the following services for destinations outside of Australia:
- DHL Global Mail A regular mail service include tracking number, depends on destination delivery time will be 5-14 days. Available to ALL countries. The Parcel will be delivered as registered air mail by the local post office at country of destination.
- FedEx Fast Courier service, usually arrive within 3-5 days.
Naxos is pleased to offer a satisfaction guarantee for all items purchased from us. Providing garments are returned to us in their original condition and packaging, unworn, unwashed. We offer a 30 day refund or exchange policy. If your original invoice had free postage we will deduct $10 for postage and handling
NOTE: Refunds can not be issued for Reduced items or during special sales.
If you would like to exchange your products:
- Please contact us so we can check availability.
- Pay the re-postage $7 for regular mail or $10 for express to our paypal account, [email protected], and send us the transaction ID of this payment
- Send the item in its original packaging with tags to Naxos, Unit 14, 25 Narabang Way Belrose 2085 NSW, Australia
- Write your order number and name clearly on the parcel